SAP Application Management & Support
We also extend our Support once you are live with SAP.
■ Optimizing best practices by addressing processes, people, business drivers and technology to improve business values.
■ Providing various support levels after implementation
■ Issue and SLA management through our internally developed web-based Issue Tracking Tool
■ Access to a team of experienced business and SAP experts (COE) for any specialized support
■ Application up-gradation services, Roll-out services and functionality enhancement services
This along with our knowledge and quality management practices & effective problem solving techniques & development methodologies ensure success of these projects. We also offer support services after implementation focusing on a structured approach to solve time-sensitive and critical issues.
We can provide an end to end service solution by engaging with experts across our wider capabilities which could include:-
24x7 Support desk- 24x7 support services via a team of experienced domain specialists to keep your system running at peak efficiency resulting in streamlined processes, more satisfied users and a positive bottom-line.
Dedicated support desk - Efficient support services via a dedicated onsite team (Front office) along with dedicated/shared offsite team (Back office) for critical business operations
Ticket based support- Cost effective support services for a stable environment with predictable number of tickets
Process Support- Support services for specific SAP technical or functional modules for mature business environments
We work closely with your business to provide both proactive and reactive support & development services, in both technical and functional aspects. We perform routine daily, weekly and/or monthly tasks, covering the activities required to maintain the agreed levels of service availability. These tasks can include database maintenance, spooling and printing, performance monitoring and enhancements, system tuning and transports. We can also provide application support to nominated members of your staff, via incidents raised with our Service Desk. Each call is assigned to a member of our application consultant team, who will liaise with your own first line support staff or users, to resolve any problems and provide advice and guidance as required on key functional issues. Fourth Line Support can also be managed via direct liaison with SAP Service Marketplace on your behalf.
Reduce your Total Cost of Ownership (TCO), free up internal resources, and boost service quality for improved business performance at a fixed, predictable cost.
Gartner reports have shown that, with the right outsourcing package, savings of up to 25% can be achieved. We can provide a cost effective service, tailored to meet your specific needs, saving the need to resource in house. Incidents raised with us are quickly and efficiently resolved according to their priority, enabling your business to carry on as normal. In addition our proactive approach will highlight potential problems and areas for improvement. This will enable your business to leverage the most out of your systems, thereby saving costs that can then either be reinvested to finance future IT project requirements or utilized to increase revenue. Working alongside Diverse we also enable you to respond faster to your changing business needs through access to our wider SAP consultant expertise and experience.
Restrictions on budget, IT resources and time to effectively manage and maintain your infrastructure and SAP applications can hinder business efficiency and meeting your goals.
SAP Managed Services from Diverse offers a solution to manage your SAP infrastructure and applications in a secure and resilient environment with tailored SLAs. Diverse offers you the ability to free up capital expenditure, allowing in-house IT resources to focus on delivering functionality to meet your business needs.
DIVERSE provide a team of dedicated and highly skilled engineers with proven expertise to design and manage your infrastructure and SAP applications, ensuring your IT environment is responsive and meets the requirements of your business. With over one hundred SAP clients our reputation as a trusted advisor and partner is built on long-term, stable customer partnerships allows you to engage with confidence.
- ■ Level 0-3
- ■ Job Monitoring and Escalation
- ■ 24/7 help desk
- ■ Business Process Support
- ■ Application Configuration Support
- ■ DB Maintenance & fine tuning
- ■ Background Job Maintenance